Privacy Policy

1. Introduction

Elite Pro Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for plumbing, HVAC, and electrical services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly and information collected automatically when you use our site.

• Name, email address, and phone number when you submit a quote or contact form
• Service address and description of your service needs
• SMS consent preferences
• IP address, browser type, operating system, and device type
• Pages visited, time spent on pages, and referring URLs
• Click-to-call interactions and session identifiers
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to respond to service requests, provide quotes, schedule and deliver services, send confirmations and follow-ups, send promotional offers (with consent), improve our website, analyze traffic via Google Analytics, and comply with legal obligations.

4. SMS Communications

If you provide your phone number and consent to SMS communications, we may send you appointment reminders, service updates, and promotional messages. Message and data rates may apply. You may opt out at any time by replying STOP to any message or contacting us directly.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Essential cookies are required for the website to function. Analytics cookies (Google Analytics) help us understand how visitors use our site. Preference cookies remember your choices. You can control cookies through your browser settings.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist in operating our website, when required by law, or in connection with a merger, acquisition, or sale of assets.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with legal obligations. Form submission data is retained for a minimum of 2 years for business records.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, opt out of marketing communications, and lodge a complaint with a supervisory authority. To exercise these rights, contact us at info@theelitepros.com.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date. Your continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: